Skip survey header

Terms of Participation

Page One

Terms of Participation


Customer Advisory Panel and Market Research Surveys

These Terms of Participation are issued by Jo-Ann Stores, Inc., doing business as Jo-Ann Fabric and Craft Stores. Throughout these Terms, Jo-Ann Stores, Inc. will be referred to as “Jo-Ann” or “we.”

Scope and Content:

These Terms establish the relationship between you and Jo-Ann and they govern your participation in the Jo-Ann Customer Advisory Panel and your participation in market research surveys conducted by Jo-Ann. These Terms contain important information about your rights as well as limitations and exclusions that may apply to you. In addition, these Terms apply to how Jo-Ann handles and uses the personal information collected through our Customer Advisory Panel and other market research surveys. These Terms do not apply to information that Jo-Ann collects through our website ( or through our preferred customer program and other outlets. To see the terms of use for, please click here.

Agreement with Terms:

Your participation in the Customer Advisory Panel and in our surveys indicates your acceptance of, and agreement to, these Terms. If you do not agree to these Terms, then do not participate in any online market research surveys conducted by Jo-Ann. We reserve the right to make changes to these Terms at any time. Please check back from time to time to ensure you are aware of any updates or changes to these Terms.

Eligibility and Participation:

Participation in the Jo-Ann Customer Advisory Panel and other market research surveys is by invitation only, at the sole discretion of Jo-Ann. Your acceptance to participate is completely voluntary by you, and you may decline to participate or stop participating at any time. Generally, if you have signed up as a “preferred customer” of Jo-Ann, then you may be asked to participate. Periodically, however, Jo-Ann may ask individuals who are not preferred customers to also participate. Participants who receive a survey email invitation from Jo-Ann are the only individuals authorized to participate in our surveys. Forwarding a survey email invitation to non-participants is prohibited.

Jo-Ann reserves the right to terminate your Customer Advisory Panel membership at any time, for any reason or for no reason, at Jo-Ann’s sole discretion. We will not notify you that your membership has been cancelled. You simply will not receive future survey email invitations from Jo-Ann.

Participation, or non-participation, in the Customer Advisory Panel and other market research surveys does not affect your status as a preferred customer or your status in any other Jo-Ann programs.

Information We Gather and Track:

We are committed to maintaining the privacy of our Customer Advisory Panel and other market research participants. Your identity and the information you give to Jo-Ann in the surveys will be kept confidential by Jo-Ann. We will use the information only for our internal business and marketing purposes, and we will not sell or disclose the information to any third party. Jo-Ann will operate the Customer Advisory Panel and other market research surveys in accordance with the Code of Standards and Ethics for Survey Research issued by the Council of American Survey Research Organizations ( as well as the Marketing Research Association's Code of Marketing Research Standards (

Jo-Ann may collect demographic information (such as age, gender, and other household characteristics) about our survey participants when you complete our surveys. We track demographic information so we can send surveys that correspond to your qualifications and interests. We also summarize information about our survey participants to develop statistics, ensuring that our research is representative of consumers from across the United States. Your sharing of your demographic information is completely voluntary. However, if you do not provide this information, then you may not receive future surveys.

From time to time we may ask our survey participants to provide us with their contact information (such as name, email address, and/or mailing address). This contact information is used only when we need to communicate with you. Sharing of your contact information is completely voluntary. However, if you choose not to provide this information, we will not be able to directly communicate with you. By providing Jo-Ann with your contact information, you may receive any of the following types of communication related to our Customer Advisory Panel and other market research surveys:

• Opportunities to participate in our surveys

• Information about the results of our surveys

• Process for redeeming any prizes or rewards associated with our surveys

Information about our survey participants is gathered, aggregated, and analyzed in reports for Jo-Ann. Your survey responses are valuable in understanding the needs, interests, and lifestyles of consumers. Jo-Ann does not sell this information or share it with any other third party. We will not release your email address to any other person, company, or organization without your permission. Jo-Ann will occasionally use external consultants to analyze data and prepare market research reports for business reporting and planning purposes. Your contact information (name, email address, etc.) will never be shared with our external consultants for any purpose whatsoever. Only anonymous demographic information (age, gender, etc.) will be shared with our external consultants in order to collectively group individual responses into overall tables and averages.

Children Under the Age of 13:

Jo-Ann does not knowingly seek information from or about children under the age of 13. If you are under the age of 13 and you have received a survey email invitation, then do not reply and do not provide any information to Jo-Ann. Please “opt-out” using the method explained below.

Jo-Ann’s Confidential Information:

All of the information in the market research surveys for Jo-Ann, including the questions and answers, are the confidential property of Jo-Ann. By participating in the surveys, you agree that you will not disclose the information to any other person. All comments, suggestions, ideas, concepts, and other information that Jo-Ann obtains from our Customer Advisory Panel and other market research surveys, is the exclusive property of Jo-Ann. Jo-Ann may use the survey responses and all other information for Jo-Ann’s own economic benefit without compensation of any kind to any participant. Jo-Ann owns the exclusive rights to any and all suggestions, comments and responses. Jo-Ann is entitled to the unrestricted use, for any purpose whatsoever, of the suggestions, comments, and responses obtained from Customer Advisory Panel and other survey participants, without compensation of any kind to the provider of the suggestion, comment, or response.

Prizes and Rewards:

Jo-Ann may occasionally offer a prize or reward as a token of our appreciation for your participation in our surveys. These prizes and rewards may include, but are not limited to, store coupons, gift card drawings, merchandise giveaways, etc. However, you will not always be offered a prize or reward for your participation. Jo-Ann is not responsible for any injuries, losses, or damages of any kind that result from your acceptance, possession, and use of any of the items that you may receive through your participation in our surveys. Prizes and rewards cannot be redeemed for cash, cannot be returned to Jo-Ann’s retail stores or to for cash or store credit, and cannot be exchanged for other merchandise. Except for the occasional prize/reward, there will be no compensation of any kind for participating in the Customer Advisory Panel and other market research surveys.  To see a list of recent survey winners, please click here

Opt-Out / Your Right to Terminate Participation:

Jo-Ann Customer Advisory Panel members and other market research survey participants may opt-out of receiving surveys from Jo-Ann at any time. All survey email invitations provide users with the ability to opt-out of receiving future surveys from Jo-Ann, but this opt-out will apply only to your participation in the Customer Advisory Panel and market research surveys. In other words, if you wish to also opt-out and un-subscribe from the mailing list of, then you must follow the separate instructions in that email. Instructions on how to unsubscribe from survey-related communication are identified in every email sent to invited survey participants. You may opt-out by clicking on the link at the bottom of a survey invitation email. In addition, you can directly email our Research and Strategy Specialist at with the word "Unsubscribe" in the subject line. Please allow 3-5 business days after you send your notice, for the opt-out to take effect.

Contact Us:

If you have any questions about these Terms or our market research practices, please email our Sr. Research & Strategy Analyst at We will try to respond within 48 business hours. Thank you for agreeing to serve on the Jo-Ann Customer Advisory Panel and for participating in our market research surveys. Your opinions are very valuable to us!


To be redirected to, please click the SUBMIT button below:

Survey Software powered by SurveyGizmo
Survey Software